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FT Partners Advises TouchCommerce on its $215,000,000 Sale to Nuance Communications

Overview of Transaction

  • On July 21, 2016, Nuance announced it had signed a definitive agreement to acquire TouchCommerce, a technology partner and leader in digital customer service and engagement solutions for total consideration of $215 mm
  • The addition of TouchCommerce will help accelerate Nuance's Enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions

Significance of Transaction

  • The combination of Nuance and TouchCommerce will provide an end-to-end engagement platform that merges intelligent self-service with assisted service, increasing customer satisfaction, strengthening customer loyalty, and improving business results.
  • Nuance Enterprise business gains
  • The best of self-service and best of assisted-service solutions
  • Strong customer relationships and synergies
  • Expanded addressable market opportunity
  • Magnified analytics and AI differentiation

FT Partners' Role

  • FT Partners served as exclusive strategic and financial advisor to TouchCommerce and its Board of Directors in this transaction
  • Transaction highlights FT Partners' continued success in achieving highly attractive outcomes for leading technology firms